Terms of use

These "Terms of use" apply to the TRUSTBot website and the user of this website ("You" or "Your").

The TRUSTBot "Terms of use" set out below (Agreement) govern Your use of the TRUSTBot located at https://trustbot.co.za and form a binding agreement between TRUSTBot and You in relation to Your use of TRUSTBot.

Please read all of the Agreement carefully before using TRUSTBot. If You have any questions, please Contact us prior to agreeing. By using TRUSTBot, You acknowledge and agree that You have had an opportunity to read and understand the Agreement and agree to be bound by it.


Using TRUSTBot general requirements

TRUSTBot always assumes that the consumer has a positive intent in writing their message, in helping themselves, in helping other consumers, in helping the subject business provide a better product or service.

A complaint message is assumed by TRUSTBot to be a description of a situation experienced by a consumer. A complaint is only a personal opinion by a consumer, a perception of a consumer. That personal perception and/or opinion based on their own personal experience can be powerful, or meaningless, in the opinion of TRUSTBot, depending upon the context and content of what is written. We're not responsible for the way that information is interpreted by whoever reads it. Which of course varies from person to person, depending on who they are, their own personal experiences, biases, opinions, etc.

No conclusions are drawn by TRUSTBot, as to content validity. TRUSTBot does not edit or censor posted messages or investigate them for accuracy.

Posted messages should describe a personal, firsthand experience. If a person experienced something personally, that person owns that information about their perception of, and opinion about, that personal experience, and is free to discuss their opinion about that experience, as a human, citizen, and legal entity, unless previously, already contractually bound otherwise.

It is the responsibility of a message author to make sure they are not contractually bound otherwise. It is the responsibility of the mentioned message author to determine on their own if they are not allowed to discuss the subject of their complaint, if this is the case, prior to posting a message to TRUSTBot.

If the TRUSTBot site user is contractually bound not to discuss a subject, that message author takes it upon their own risk if they post a message to TRUSTBot about that subject, because that message will be posted on TRUSTBot for public view.

The messages posted to TRUSTBot are only the opinions of consumers and businesses and other site users. The complaints do not represent the opinions of TRUSTBot.

TRUSTBot is only a platform for consumers to post complaints; TRUSTBot does not lookup or provides e-mail addresses for the subject businesses.

TRUSTBot is not responsible for helping consumers resolve their complaints. TRUSTBot is only a tool that consumers can use to try to help themselves.

Your registration with TRUSTBot is for your sole, personal use. You may not authorize others to use your user identification and email you may not assign or otherwise transfer your account to any other person or entity.

TRUSTBot is a free site for all visitors, including consumers and businesses. TRUSTBot does not censor posted consumer, or business replies, or investigate them for accuracy.

Posted messages may be indexed by internet search engines.

You may receive e-mail messages from others (other consumers, businesses, etc.), resulting from posting your message on TRUSTBot.

As a user of TRUSTBot, you acknowledge that TRUSTBot does not prescreen or edit posted messages. You and only you are responsible for the content of your messages, and the consequences that may follow your publications.

When posted to TRUSTBot messages are exposed to public view, and are made available for indexing and reproduction by third-party search engines and directories. TRUSTBot has no control over the content taken from TRUSTBot by third-party sites.

TRUSTBot is not responsible for the validity of the consumer complaints posted to the TRUSTBot site.

TRUSTBot is not responsible, in any way, for providing, or helping to provide, businesses' responses to the consumer complaints that are posted on the TRUSTBot site, and /or forwarded to businesses.

TRUSTBot does not knowingly allow incorrect or factually incorrect information to remain posted. If TRUSTBot is instructed to remove and delete a posted message by a court, then the message will be removed and deleted.

Many complaints posted to TRUSTBot are a historical 'snapshot' of an ongoing situation, as seen through the eyes and perception of an individual consumer, often with incomplete or inaccurate information at their disposal.

TRUSTBot always assumes that the consumer has a positive intent in writing their message, in helping themselves, in helping other consumers, in helping the subject business provide a better product or service.

A complaint message is assumed by TRUSTBot to be a description of a situation experienced by a consumer. A complaint is only a personal opinion by a consumer, a perception of a consumer. That personal perception and/or opinion based on their own personal experience can be powerful, or meaningless, in the opinion of TRUSTBot, depending upon the context and content of what is written. We're not responsible for how that information is interpreted by whomever reads it. Which of course varies from person to person, depending on whom they are, their own personal experiences, biases, opinions, etc.

No conclusions are drawn by TRUSTBot, as to content validity. TRUSTBot does not edit or censor posted messages or investigate them for accuracy.

Posted messages should describe a personal, firsthand experience. If a person experienced something personally, that person owns that information about their perception of, and opinion about, that personal experience, and is free to discuss their opinion about that experience, as a human, citizen, and legal entity, unless previously, already contractually bound otherwise.

It is the responsibility of a message author to make sure they are not contractually bound otherwise. It is the responsibility of this message author to determine on their own if they are not allowed to discuss the subject of their complaint, if this is the case, prior to posting a message to TRUSTBot.

If the TRUSTBot site user is contractually bound not to discuss a subject, that message author takes it upon their own risk if they post a message to TRUSTBot about that subject, because that message will be posted on TRUSTBot for public view.

The messages posted to TRUSTBot are only the opinions of consumers and businesses and other site users. The complaints do not represent the opinions of TRUSTBot.

TRUSTBot is only a platform for consumers to post complaints; TRUSTBot does not lookup or provides e-mail addresses for the subject businesses.

TRUSTBot is not responsible for helping consumers resolve their complaints. TRUSTBot is only a tool that consumers can use to try to help themselves.

Grant of Exclusive Copyright License: By posting a content on the website https://trustbot.co.za you knowingly and intentionally grant to Mediolex Ltd. an exclusive, irrevocable, perpetual, royalty-free, and worldwide copyright license to exercise the legal rights to

  • publicly and privately display, use, reproduce, perform, translate, transmit, modify, adapt, archive, and distribute the report;
  • create and reproduce derivative works from the report;
  • incorporate the report into one or more collective works and to reproduce the report as incorporated into the collective works; and
  • grant sublicenses of the report. The above rights may be exercised in all media and formats whether now known or hereafter devised.

2. Member Conduct

As a condition of your use of the Service, you guarantee to TRUSTBot that you will not use the Service for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

The Service is provided to individuals only and for personal use only. You agree to use the Service only to post (send) and view (receive) personal messages. Any unauthorized commercial use of the Service, or the resale of its services, is expressly prohibited.

You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your name or email, including the content of your transmissions through the Service. By way of example, and not as a limitation, you agree not to:

  • Use the Service in connection with surveys, contests, pyramid schemes, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages (commercial or otherwise).
  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
  • Publish, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, racist, indecent or unlawful material or information.
  • Advertise or offer to sell or buy any goods or services
  • Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
  • Create a false identity for the purpose of misleading others as to the identity of the sender or the origin of a message.
  • Use, download or otherwise copy, or provide (whether or not for a fee) to a person or entity that is not a Service member any directory of the Service members or other user or usage information or any portion thereof other than in the context of your use of the Service as permitted.
  • Transmit or upload any material that contains viruses, Trojan horses, worms, time bombs, cancel bots, or any other harmful or deleterious programs.
  • Transmit or upload any material that contains software or other material protected by intellectual property laws, rights of privacy or publicity or any other applicable law unless you own or control the rights thereto or have received all necessary consents.
  • Interfere with or disrupt networks connected to the Service or violate the regulations, policies or procedures of such networks.
  • Attempt to gain unauthorized access to the Service, other accounts, computer systems or networks connected to the Service, through password mining or any other means.
  • Interfere with another member's use and enjoyment of the Service or another individual's or entity's use and enjoyment of similar services.

TRUSTBot has no obligation to monitor the Service or any user's use thereof or retain the content of any user session. However, TRUSTBot reserves the right at all times to monitor, review, retain and/or disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request.

3. Indemnity

You will defend, indemnify, and hold harmless TRUSTBot, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys' fees) relating to or arising out of your use of TRUSTBot, including, but not limited to, any breach by you of the terms of use.

4. Online Content

Opinions, advice, statements, offers, or other information or content made available through TRUSTBot are those of their respective authors and not of TRUSTBot, and should not necessarily be relied upon. Such authors are solely responsible for the accuracy of such content. TRUSTBot does not guarantee the accuracy, completeness, or usefulness of any information posted on TRUSTBot and neither adopts nor endorses nor is responsible for the accuracy or reliability of any opinion, advice or statement made. Under no circumstances will TRUSTBot be responsible for any loss or damage resulting from anyone's reliance on information or other content posted on TRUSTBot.

5. Removal of Information

You shall remain solely responsible for the content of your postings on TRUSTBot. While we do not and cannot review every message posted by users of the Service, and are not responsible for any content of these messages, we reserve the right, but are not obligated, to delete or remove profanity, obscenities, threats of physical violence or damage to property, and private financial information such as social security numbers and credit card information.

6. No Spam, Damages

TRUSTBot will immediately terminate and ban any account, which it believes, in its sole discretion, is transmitting or is otherwise connected with any Spam or other unsolicited bulk e-mail.

7. IP address Ban and Account Termination

TRUSTBot will immediately terminate and ban any account, which it believes, in its sole discretion, is transmitting or is otherwise connected with any Spam or other unsolicited bulk e-mail.


If you have any questions, concerns, or suggestions regarding this terms, please contact us.