Consumer Complaints & Negative Reviews

Good Morning

Iv sent numerous emails asking info about zanvlei resort,availability ECT its been a month and one response only and what more pathetic is for the fact that i cc all the email addresses that i got on the internet and no response from either of them and nobody ever picks up when i try calling.This is very unfair,i need answers regarding this situation it will not be left at this.Please forward me a email address so that i can forward all emails sent.
complaint #526 - Customer Service Issues
YOU DONT HAVE CUSTOMER SERVICE NOTHING AT ALL
They collected mine the 10/01/2018 and i still dont have it back But you will take my money every month for something i dont even have in my House,!!!!!!!
complaint #524 - Product Issues
I was sold a burito with practically no chicken and the chicken breats are cut to make more burgers from one breast. They serve rubbish at the same price as other outlets. I’m not happy for spending almost R300 at the outlet for crap
complaint #523 - Product Issues
Travelled with Tranlus from Durban to Bloemfontein on 04/02/2018. The condition of the bus both in and out were in a despicable condition. There were cockroaches crawling everywhere and breeding in the vents. this is not only unhygienic but also very unprofessional and a total rip off. PASSENGERS ARE PAYING FOR A SERVICE AND THIS IS NO WAY TO TREAT PAYING CUSTOMERS. Translux seriously needs their buses fumigated and seats/curtains dry cleaned ASAP!!!!!!!!!!

WILL NEVER TRAVEL WITH THEM AGAIN!

complaint #521 - Other Issues
On the 29th of January I went to Bradllows and took a few items in contract and was told the furniture would arrive on the Wednesday which was the 31st, but it didn't come... I then received a call and requested the things to be delivered on the Monday if the 5th if February hence I would be off on the day, I still haven't heard anything. It's really annoying and unfair to have to wait and there's no communication of some sort from this company.
complaint #520 - Delivery Issues
The nurses tend to drag their feet when attending to family planning and babies as the average waiting time is 15-20 minutes but we've been sitting at the clinic from 10 and still sitting at 14:00
complaint #519 - Service Issues
On the 31st December 2017, I went to Click at EYETHU MALL Orange Farm and bought a KABROK Cordless Kettle . The kettle burn while switch on to boil water and the bottom part is the only part damaged. I went to Clicks to get an exchange but was told the warranty on the kettle its only for the kettle not the bottom part of the kettle but the kettle is cordless and came with the bottom part and its ony 18 days since I bought it and the manager refused to take it back.
complaint #518 - Refund / Exchange Issues
The first time LCG gave me invoice number 1427-15 dated 17/02/2015. For R2920.They asked for insurance, import permit,and a few other things i gave them. Then i was told to use western union for payment with the following details:
First Name: Vuyiseka
Last name:Dukwe
Address:128 Victoria street
City:Cape Town
Postal code:8001
Country:South Africa

Test question:Get it where
Answer:Cape Town

When I failed to pay through western union so they gave me Capitec Bank account and paid they acknowledged receipt the money by mail. Account details below:
Bank name: Capitec Bank
Account name: Vuyiseka Dukwe LCG
Account number :1409948127
Branch code: 470010
Swift code: CABLZAJJ
Branch name:Parow Center

Upto now i have not received the Eggs or the refund. I paid for insurance, import permit and afew other demands.
complaint #516 - Other Issues
I ordered and paid for a washing machine from this site. On the delivery date I received an email from the delivery service asking for money. I was suspicious but paid it. No machine. The following day they emailed again asking for an additional amount. I phoned Trust Household and they assured me it was fine. I paid again. No machine. The last I received was an email from the delivery service stating the machine was damaged in an accident and that they would pay me back. It has been two weeks. The delivery contact given goes directly to voice mail, no one responds to emails, and the Trust Household contact number just rings. I believe I've been scammed. Don't waste your money.
complaint #515 - Delivery Issues
On Friday 26 January 2018 we ordered (#DFD2645809) from Pizza Hut New Market through Mr D. After an hour I phoned Mr D where a rude man picked up the phone pretending not to hear me. I finally got through to a woman who then assisted. She said that the restaurant is delayed because it is month end, so I waited another 20 min and phoned again. She said she is going to phone and find out whats the problem and phone me back. In the meanwhile I phoned pizza hut where the manager said my order was collected just after 19:00 and they are not delayed with orders. This was half past 8 pm already. So then the lady from MrD phones me back and tell me the restaurant never received my order and that the driver is standing there waiting. No by this time I was furious, It was close to 21:00 and we have no order. So she said they will refund. That is not the point, the point is that we were hungry, waiting for the delivery. My child went to bed hungry coz she fell asleep waiting for the pizza to arrive. Its sickening what they will do for money but brush it away if someone complains.


Location: 12th floor, 10 Rua Vasco da Gama Plain, Foreshore, Cape Town.
complaint #514 - Service Issues
it is by my disappointment that i have to come across a bad experience with the driver of number plate XDN 174 GP. the taxi was on full speed and jumping all robots as well as using the wrong lanes. as this taxi if from the taxi rank in the central of pretoria to menlyn maine. we aproched menlyn and the driver decided not to go to melyn but to drop his own people to garsfontein. so i decided to drop off after the robots to atterberry after menlyn. when i get off the taxi the driver also got off and started grabbing me with my clothes claiming i pushed his door hard which was untrue. so he then started swearing at me using my mothers private parts as if she knows her. what kind of a coward man does that to women. this people they suppose to treat us with respect as we also respect us.who throws away their bread and butter away, surely they dont care and forgetting that without us theres no income but i dont think i will leave some strange person swear at me using my parents. if it wasnt for those guys from the street i dont know what could have happen. so i then took the matter to the marshal at menlyn rank next to game entrance. the the gentleman told me they will get the guy to come an appologise. so well ive decided to take the matter to police station and open a case of assult against the driver of the mentioned number plate. i also manage to take the pic of the car with the number plate and the guy who was assisting me as before the driver decided to take it of as he knew this is his doing. proof.

i wish this matter will be handled as im not going to allow a guy from nowere insult me.
complaint #513 - Customer Service Issues
After almost a YEAR of phoning, e-mailing, going into your Vodacom shops and asking your “Customer Care” agents (at least 5 times!!!) I have probably used a full tank of petrol, because I was told to go to Gateway, and I live in Pinetown – then when I get there I’m told “Oh no, you don’t have to come here”. I have called 082 111 many times, and spent literally hours on the phone, trying to sort this out. I am still waiting for this contract to be cancelled and for my refund for the deductions made from my account for the contact number 076 411 9959. This tablet is broken, so it’s not as if I have been able to use any of these months of data you have charged me for. Only on my most recent desperate call to a one of your shops, was I informed that you say that I should have sent this e-mail to this address, and that because of this, I will not be receiving any refund.

WHY HAS IT TAKEN A YEAR FOR ANYBODY TO TELL ME THIS??? WHY WAS THIS REQUEST IGNORED BY THE ABOVE DEPARTMENTS. WHY DOES NOT ONE MEMBER OF YOUR STAFF IN ANY OF THE ABOVE SERVICE CENTRES CARE ENOUGH TO EVEN TRY AND HELP ME??? NOBODY CARES, NOBODY TAKES RESPONSIBILITY, NOBODY DOES ANYTHING TO RESOLVE THIS!!! EVERY PERSON I SPEAK TO WANTS ME TO COME INTO THE SHOP, AND WHEN I GO IN, WANTS AN E-MAIL. ROUND AND ROUND AND ROUND I HAVE BEEN SHUNTED. IS THIS DELIBERATE? IS THIS HOW YOU PREVENT PEOPLE FROM CANCELLING CONTRACTS? WHEN I GO INTO THE SHOPS, THERE ARE NUMEROUS SALES AGENTS LOLLING AROUND WAITING FOR “WALK-IN” CUSTOMERS, AND ONLY TWO CUSTOMER CARE AGENTS, WHO I HAVE TO WAIT AT LEAST HALF AN HOUR FOR. I AM TOLD THAT ITS BECAUSE THE NEW CUSTOMERS ARE MUCH MORE IMPORTANT. THIS DEPICTS QUITE CLEARLY THE VODACOM ATTITUDE TO CUSTOMER CARE.

I REPORTED THIS FRAUDULENT UPGRADE TO YOUR FRAUD DEPERTMENT, BACKED UP BY AN AFFADAVID DONE AT THE POLICE STATION. I am told that the upgrade has been cancelled. Where is my refund for that?

I cannot believe how shockingly bad your service has been. I have been a Vodacom customer since the beginning, and I believe I deserve better treatment than this!!!!

I’m giving you a week to respond to this, and if I do not get satisfaction now, I am going to broadcast my experience and opinion of Vodacom over every network I have at my disposal.

Up until now, I have been polite about this, but now I am bloody furious! Get back to me.

Jane Noble

complaint #512 - Contract Issues
Reply by Gary on 8 March, 2018
i agree Jane. their service has gone down the drain and they have the cheek to say they are the best? heaven h4elp us if their interpretation of "best" is what they deliver. i have been with them for 21 years and they dont give a damn that they messed up. on top of it their senior execs are nowhere to be found
My script is kept by Clicks Pharmacy in Hyde Park centre, I'm in London I have been trying to get hold of them because I am running out of my medication, they do not respond at all. My life depends on this medication, please assist THIS IS VERY URGENT, I have only two days medication left.
complaint #511 - Customer Service Issues
I bought a plasma 28 " tv at ok furniture.I didn't know that the tv stand was cracked when they gave it to me.When I came back from work I saw the tv stand broken and the tv was lying on the screen and the screen was damaged.I went and told them what happened and they said they can't replace because the screen is broken. How was I supposed to know that the tv stand was cracked and that it was going to break on it's own. I need a tv replacement because they sold me a default tv stand and it's not my fault.

Store located: L04 Ottery Ctr, New Ottery Rd, Ottery East, Cape Town, 7800
Refund / Exchange Issues Photo

complaint #510 - Refund / Exchange Issues
I bought a car from Kia Pinetown they didn't give me a spare key with it and said I will get one in two weeks nobody followed up asking if I need assistance or offering to help me get one.Then in October I tried contacting the manager to get help she ordered a key it was to short,she ordered another it didn't encode then four weeks later after I have to keep contacting them they tell me they need to order parts for my car because it's the first car in so many that's giving them a problem and it takes 21 days ,ok so two months later they say they got the parts we going to put them in, they do that and now there is a problem with the new parts this is absolutely ridiculous they sold me a car that didn't have all that's it's supposed to and it is defective now I must sit with a car that I'm not happy with and it's not even a year old and I'm a first time buyer can u believe that I will tell everyone about this, everyone, so disappointed.The area manager doesn't even bother calling back as well so the whole lot of them are the problem.worst place ever when u call their call center and u on hold they tell you they all committed to giving great customer service or whatever wot a load of crap.
complaint #509 - Product Issues
I went to the salon on 5 January 2018 to have the stylist having a look at my hair in order to have a perm done. Once stylist was happy I decided to ask to have it done at the time as I was leaving on holiday the following Tuesday. After the procedure was done, I couldn't see a curl just badly damaged ends ..the stylist assured me once dry it will look good. I was left without a single curl (supposed to be a perm) just severely burnt hair which I had to cut very very short. I
contacted the stylist in order to get name and contact details of the owner without any success. 3 working days ago she promised that she will come back to me when I contacted her today again she told me that she did discuss the matter with the owner but still waiting on them to come back to me. I have never seen customer service like this before.
complaint #508 - Refund / Exchange Issues
Someone tried to scam me from this company. Either they stole this company's information or someone in the company is scamming innocent people. I have bank statement and bank messages with their company name claiming they paid me for something. All fake. I cant get hold of anyone in the company to enquire or warn them. Please be careful. The guys name was Clive Lloyd Charles and his accomplice is Thabo.
Other Issues Photo

complaint #507 - Other Issues
Good day,

Once again it takes me by no surprise that calling Vodacom with a problem resolves nothing.

You have the rudest Call Centre agents and Supervisors ever.

One of the Supervisors ‘Ashwin’ on the 0821946 number is probably the worst.
He kept talking over me and wouldn’t allow me to talk.
I then told him to put me through to another Supervisor who was evidently briefed by Ashwin and he was just as rude.

I have been a Vodacom client for 16 years!

My problem is that I was not working last year, I’d been retrenched.
I let Vodacom know I’d pay as soon as I could. They soft locked my line but I could at least receive calls.
In Oct/Nov I got money in, called 0821946 and was told I needed to pay R8200 to be able to use my account again.
I’d made an arrangement to pay in 2 installments.
I paid the first R4171 and by the time I had to pay the 2nd half the company I worked for didn’t pay us.

I called 0821946 and said I was starting a job on the 8th January and could I sort my account out on the 31st January.
This was arranged.

Now it’s the 20th of January and they’ve hardlocked my account.
The 4 agents I spoke to and 2 Supervisors can’t seem to grasp that the 31st January is still coming!

I cannot not be able to receive calls!

Can someone please get back to me with a sensible solution.
I have been your client for 16 years!!!!
complaint #506 - Billing or Collection Issues
Greetings I was still at school when I meet man telling me abt losing weight he said I can come to the gym when am in town but if I don't make it within 5working days then I don't have a contract. This person on the street marketing the gym are destroying young ones lives coz we know nothing about the gym or its location I have never been in any gym pls help with marketing scammers
complaint #505 - Contract Issues
Sorry to say the service is pathatic dont even switch phone on to see real problem. Overheating a real timebomb but heat crack screen now its my fault. Sorry to say i am done because not one listen to you the client vodocom just see clients money and te hell with my problem . Already receive statement no phone but money they want. Thanks a lot for no service .
Repair Issues Photo

complaint #504 - Repair Issues