Consumer Complaints & Negative Reviews

Your floor Supervisor on the lower level effectively called me a lier this morning 21 September 2018 at about 10:30 hrs. The worst part of it I was not even talking to her but she found she had the right to make comments about me. Is this the approved and encouraged behaviour for your staff?
complaint #595 - Other Issues
Good day i.m stressed i supposed to get 18600 at UIF now they separate it only get 6000 now i was asking finbond for refund atleast take it on my pension money because i lost my job ..its been 4mnths not at work i did go and report that i will pay them but now i really need this money please my no is 0632883730
complaint #594 - Refund / Exchange Issues
I went into Osbro store in pretoria(Bosman Branch)just this afternoon in need of a mere quotation for the goods to the value over R20 000 rands(government quotation) and my other requirements(shopping) and was ordered to be searched. I thought maybe it could be some kind of joke, until i was informed it their law to do so to every customer walking in. i was so shocked, and felt completely disgusted as one young man of Indian origin walk to me to say "well if you are not allowing him(security officer) to search you, you might as well leave. I am still shocked! what business practice was that? Really! Why is their store open?, for who? How do they actually do business? I find it extremely disgusting policy. Do they lack customer trust. Do they worry about customer loyalty and retention.Is there a manager at that store? who makes their policies? I could understand if my packages on exit are searched maybe! why search on entry? can someone senior explain these disgusting behavior?
complaint #592 - Customer Service Issues
I am Ayanda Mneno I booked a ticket on the 12 of September 2018 to go from cape town to port Elizabeth on the 14 September 218,i informed the sales person I need to board at Bellville station .The bus was scheduled for 06:30 in cape town ,so he told me it's 06:45 at Bellville station.This morning I was at Bellville station at 06:45 ,the bus arrived at 09:30 when I enter the bus the drivers told me to thank them because according to the bus booking no one for them to pick up at Bellville station ,when I try to explain they were so rude to me ,the one checking our tickets told me they need to reduce the energy I have,and the problem that my husband didn't give me money is not their problem,i was so hurt ,because I am stressed about how i am gonna get, transport to the house when I get to port Elizabeth ,bcz the bus is now two and half late
complaint #591 - Other Issues
I have lost my laggage travelling with translux from Durban to Pretoria.i could not get help from the driver,to the officed and client service line is a disgrace.since monday on 10/09/18 up untill today i have not get any help or explanation.I'm frustrated i've lost everything.





complaint #590 -
Good day yesterday i went to the George branch for a loan did not get a loan becoz i am on leave the problem is how she said it will nevver do business with finbond again.
complaint #589 - Customer Service Issues
Good day

1st Problem is your Delivery Trucks that stands in the road make it difficult for other vehicles to past especially with the turn just around the corner. Some vehicles don't keep with the speed limit and its a high accident zone. If there is a possibility if they can either park on a side or drive around the block till they have access to enter your grounds.
2nd Problem is your sprayers that wet the tar and not your garden. We don't want our cars to get wet. So if the person in charge of your garden make sure that it wet the garden and not other places. You are suppose to safe water?
complaint #588 - Other Issues
I paid a sum of R23500 to Trellidor Butterworth for them to fit a new gate at my house which is at no.22 Restom Avenue,Butterworth. I was told that they are going to come but whenever they have to come I must call them first and even when I call they have the story not to come.
When they managed to come they just fited a gate which is skew or not straight according to the slope of my place,and the small gate that they fitted was just blown by on Saturday and it fell.

Nobody cares when I report they always tell me that tomorrow they will come it has been 4 weeks now telling them the same story.

Regards
M.Siyo
complaint #587 - Service Issues
At the present moment I am very unhappy with your service I'm booked on a bus to Bloemfontein and was told the next bus is at 16h15 thats really unexeptable even last Sunday when I came I was booked for 04h45 and I changed my booking by paying an extra R10 the bus was supposed to be in Bloemfontein 02h20 and almost came at 03h00 so why did I pay this extra R10 this is really unfair to us as customers
complaint #586 - Other Issues
I was admitted on Friday the 31st of August for a laparatomy, 1. I don't remember having my HB checked prior to the operation, nonetheless, the procedure went well. When I came back from the operation(around 11:30), I complained of being cold and was in a lot of pain. A blanket was only brought to me 20mins after I had requested one. The post operation was only observed for an hour in 15 minutes intervals and the rest of the observations(half hourly and hourly) were cooked.Then food was brought to me about 30mins later(grilled chicken, rice and gravy) shouldn't post operation diets be light meals? Like yogurt/soup and jelly? . Then I was given IV Meds and after it was finished, the drip stayed 1:30 minutes without being closed, then one of the sisters I'm guessing she's s shift leader asked why I didn't report or call for help, I told her the bell to alert is far and why is she only doing her rounds now knowing very well I'm back from theatre(this was around 3:30pm), then the operational manager came to reassure me. At night my wound was bleeding. Nurse Petunia without sterile gloves, without washing her hands, without using swabs from a sterile a pack removed the dressing then wiped the wound, I was in awe!!! The rooms are dirty, the cleaner uses one mop to clean the bathroom and the actual room where we sleep, where is the sterility in that? I complained of pain from one of the nurses and she told me the pharmacy is still closed and this was past 11, I couldn't bare the pain so I asked my sister to get me the same medicine that was prescribed. I'm a very disappointed in the treatment and care of this hospital.i pray I make it till tomorrow l
complaint #585 - Service Issues
I was at your store to buy supplies for ours as we are renovating. I found a kitchen tap and when I returned today, the sales person told me it is out of stock.
Our factory Manager who was with me, went to the manager without me knowing and asked if he would sell the one on display.
I accepted the display model and your manager offered a 5% discount on his own account explaining that it was a display model, however he wanted to charge me for the piping which comes with Frankie Taps
I told him that I didn't care about the price but I wasn't going to pay for a tap at full price so he refused to sell it to me. I'm one of the buyers for our company and I get most of our supplies from you because you are the closest to our factory.
I won't say that I won't let my guys shop at your store because there are guys like Nigel who offer and unbeatable service. I would like you to ask your manager that if I had bought a Frankie tap which had scratches on it for R822.95, would I get the piping which is supplied with it? I'm in sales to so I'm very mindful when I address people but it is the first time a store manage upset me. I don't care about the tap cause it was for someone else I was helping and they will get it from Gelmar.
complaint #584 - Customer Service Issues
Your reply unacceptable, reply stipulate my complaint but no outcome. My last paragraph in former complaint asked where does this incident leave me? Asked of someone to come out and check my windscreen? My windscreen chipped and Translux reply!!!

Hello FAY MYERS ,

Your complaint against Translux - Head Office has been approved and is published on TRUSTBot. Thank you!
VIEW COMPLAINT
We make people's voices heard!

If my voice is heard who's fixing my car's windscreen?
Can I get a distinct answer urgently. What is approved? Your comments not clear to me?
What has been approved?
Where is the person that must come out and check my car's windscreen? I'm I being given the run around to exhaust me and forget about the whole incident. What happened to accountability and responsibility. Who’s fixing my windscreen?
More over your Driver did report the incident but lied!!!
Is this because I’m a woman and must except being a walk over?

complaint #583 - Customer Service Issues
Good day,

I have a problem with Jessie Ndlela from Ithala bank (Property), Durban.
She doesnt know how to treat her customers and she is always rude. she forgets that she gets her salary because of us.
Please put her into her place or you will end up losing customers
complaint #582 - Other Issues
Was driving north on the M1 towards JHB Town. Translux Bus in front of me number plate ZGF032GP.
Ahead of us was an accident where there was spillage and glass on the road.
Under normal circumstances you slow down as a driver in the event of an accident.
Bus driver did not slow down therefore the bus tyres picked up glass from the road and chipped my windscreen.
I tried stopping the bus Driver twice to show him what happened and eventually he pulled off to check.
The co-driver got out to check, and when I asked for his name and the registration number of the bus he just pulled up his shoulders and walked away. Not apology? Think this was very arrogant and no etiquette. Is this the type of people we have serving the public? Does not cost you anything to say I’m sorry or apologise.
Called Translux and today got a number 012 748 7333 for the complaints Lady by the name of Rebone.
Rebone gave me a number for Jimmy 0607465272. Called Jimmy and he dropped the phone on me. Called again and did not pick up his phone. Send him a sms message and no reply. Called again and his phone is switched off. In the meantime the driver did report the incident with their office and told the office nothing happened. In other words what he said is that he did not see any chips on the windscreen. Can I please have their Manager to come and view my windscreen right now if possible?
Also need to know where does this leave me.
complaint #581 - Other Issues
Reply by Fay Myers on 24 August, 2018
Your reply unacceptable, reply stipulate my complaint but no outcome. My last paragraph in former complaint asked where does this incident leave me? Asked of someone to come out and check my windscreen? My windscreen chipped and Translux reply!!!

Hello FAY MYERS ,

Your complaint against Translux - Head Office has been approved and is published on TRUSTBot. Thank you!
VIEW COMPLAINT
We make people's voices heard!

If my voice is heard who's fixing my car's windscreen?
Can I get a distinct answer urgently. What is approved? Your comments not clear to me?
What has been approved?
Where is the person that must come out and check my car's windscreen? I'm I being given the run around to exhaust me and forget about the whole incident. What happened to accountability and responsibility. Who’s fixing my windscreen?
More over your Driver did report the incident but lied!!!
Is this because I’m a woman and must except being a walk over?

Went to mikes kitchen lambton. Didn't like it one bit. White waiters only served white people where the manager is boer. I thought we went past this stage. It was not comfortable and weird. I am not going back there. I understand that yes our brothers were serving us. But if we the customers are sensing discrimination and division, how about the black waiters that are there week in week out. Someone help me understand.the food is good but i would not advise anyone to go there.
complaint #580 - Customer Service Issues
Been sitting waiting for more than an hour for room 6 after the nurse saw only me sitting and waiting.
complaint #579 - Customer Service Issues
I went to school abt an hour ago the person in charge of school fee tells me to leave my kid karmen at home until I can pay fees he was very rude not understanding at all I explain I will send fee end of mnt he said not possible I mst keep my kid at home until I pay fees I have always paid fees upfront in January the problem I didn't pay this year was because this same man asked me to find other school for karmen so in the process of me finding other school I paid monthly I have completely forgotten abt her fees for few months now due to my business being closed I am trying to get my license again for business bottom line how can a school ask me to keep my kid at home and be so rude towards a parent Goin through a ruff patch I'm deeply hurt
complaint #578 - Customer Service Issues
My dauhter has been at the emergency section a few times in the past 2 weeks. Every time rudeness is applied to patients and service is poor. Sick/dying people lef5 unattended and no decent communication.
complaint #577 - Customer Service Issues
My family have always used the services of Mr Sebastian Schuler to repair our antique clocks.We have 2 x antique clocks which need attention.My wife requested a repair quotation from Cornelius Lehr who is also a Antiquarian Horologist. Due to my loyal nature I insisted that we rather request Sebasian Schuler to repair the clock.After dropping the clocks off at Mr Schuler I was horrified when he sent me an invoice for R15 000 (without bothering to quote) for the Winterhalder & Hoffmeier clock. The 400 day Anniversary clock he was unable to repair.He charged R6100 more than I would think is an equally qualified individual.See attached correspondence. Obviously Mr Schuler was unaware that both clocks had already been quoted for and he was obviously taking advantage of our past relationship & loyalty. I became further concerned when he offered to purchase the Winterhalder for the cost of the repair!

In the meantime I have paid for the repair and arranged collection. The comparative quote obviously exposed his deceptive agenda. You can understand that I feel ripped off by this experience.

Rowan Jacobson
complaint #576 - Billing or Collection Issues
We are travelling from Johannesburg to PE.The bus got stuck in Mokopane.The mechanic only arrived at 03.23 am.We have been stuck in the dark for more than 3 hours.
complaint #575 - Repair Issues
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