Translux - Head Office Customer Service

We received 17 complaint(s) against Translux - Head Office.
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Address
Pretoria - P.O. BOX 1907, South Africa
Customer Service Phone
0861 589 282
+27 (011) 774-3333
Fax
+27 (011) 774-3831
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Complaints ( 17 )



Good Evening

I would hereby like to inform you about my PATHETIC experience with City to City the past 3 weeks. I traveled with my kids from Cape Town and it was a nervewrecking ride as the driver was reckless... When myself and the other passengers asked him to slow down, he made us quiet. When we arrived in Port Elizabeth at the Sasol petrol station in Commercial Rd they announced a 10 minute break, which ended up being 30 minutes. That happened on 28 November 2018.

On 1 December i phoned the Greenacres branch non stop, with NO ANSWER with the number i got from your website. When i arrived there i asked the gentleman who assisted me, why there was no answer and he advised that it was management's number whom is not in over weekends. WHAT IF IT WAS A CASE OF EMERGENCY!!!

I then booked another 2 tickets to George from PE on 1 December 2018. Same thing happened... Bus was delayed by just over 30 minutes at Greenacres... We then spent another 30 minutes at Sasol Commercial Rd and another 20 minutes at Uitenhage pick up point... Arrival time in George was delayed by more than an hour which was an inconvenient for the people who had to pick us up from the bush station and I ended up having to phone and pay for a cab.

On Sunday, 9 December i booked my return to PE for Monday, 10 December. Bus should've arrived at 12:30 the afternoon and came there at 14:00. I cannot complain about the ride, BUT once again... We stopped at Sasol Commercial Rd to fill up before my drop off point at Greenacres. They announced a 15 minute break which ended up to be an hour!!!!! WHY???? CAUSE THE PETROL CARD WAS DECLINED!!!! I had my transport waiting for me at Greenacres and had to ask them to pick us up at Sasol. The driver's assistant had an attitude when i asked him what the delay was and told me to complain in writing.

I will most definitely spread my experience on social media as well as HelloPeter and the media if I have to cause this is unacceptable.

Feel free to check all my trips.
Comment
complaint #629 - Service Issues
As a driver if u even late as we stand in parkstation with no bus from 7h40 as written on my ticket,the bus left parkstation 09h50 and when people where entering he refuses bags to enter telling people to go back with a laptop bag to put it underneath,if anything happens or it gets lost who is responsible
Comment
complaint #625 - Other Issues
The bus travelling from Hope Town to Cape Town is more than 10 hours late. I have been following up on the bus all night and no one answered. When I called in the morning to follow up, the person who answered didn't apologize for the inconvenience but rather swore on me and dropped the line. I have been trying to call since and no one is answering my phone.

Note that this kind of service and personnel describes the nature and business that lacks values and customer care.
Comment
complaint #624 - Service Issues
Hi, it's with sadness inform that translux is fail to comply ,Becouse since we stuck from 01H20 am till 06H00 and we are lucky of God coz two weels went out.But the problem is translux management didn't even act on this issue. We are on N3 more that 6 hour's poor service delivery and they risk with ur life.Where we are no toilet,water, no safety.I am affected by flue now. NO MORE THIS BUS.
Delivery Issues Photo

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complaint #622 - Delivery Issues
I am very unhappy with translux pretoria. As the lady never told me its not refundable and i ask her i want a early bus 2 O'Clock what your webside said and she said no there is only at 15:30. I can get a bus from greyhound for 2. And now she doesn't want to refund me. She is not a friendly person as well
I will take this to the papers. Its the lady in white. And no manager on duty.
Comment
complaint #621 - Refund / Exchange Issues
Hi there im a passanger on trunslux and im on my way home from Kimberly and thismorning the bus stoped to find out the vattery is dead, when we asked the driver the situation all we got back is scilence we have been stuck in springfontain for almost 3 hours and nobody can gove the passangers a solution on this situation im really dissapointed, apparently we told they had a Solution but that was that an idea people are getting irritaed foe the lack of service and poor communication between the coachman and passangers
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complaint #620 - Repair Issues
My sister was on the bus from bloemfontein to paarl on 30 sep 2018.
the driver of the bus was rude to my sister he told us that it is not his job to do the luggage and he said he is in a hurry he need to go to cape town still.

She lost her bag that was in the boot of the bus. we fill in a claim lost luggage form . and it is now 4 weeks past and no respond from trunslux. Khensani give me a number 011 774 8328 nobody answer the phone. i also phone her number at 021 5050743 and nobody answer the phone .She give me a email to mail my complain cja***@apx.com if i sent the email its sent a report back .It is not working. Please try to phone christine jacobs on 0117748328 see if somebody answer the phone. nobody answer!!! Can someone please help us?
Comment
complaint #616 - Other Issues
On the 11 October 2018 my son and his girlfriend booked with Translux from East London to Port Shepstone. Just after Mount Frere the bus breaks down and they were told to all get onto the City to City bus... only to find that the bus was full and no seats available so they had to stand plus 5 other passengers for more than 50 km. Very illegal to even have people standing never mind being overloaded. When she phoned call centre to complain she was told at least she got to her destination. Point is she did not pay for city to city but translux and also not to stand. Service is disgusting.... As the for the call centre that lady needs to go for client care courses...
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complaint #608 - Service Issues
I phoned 0861589282 to find out about to buy a bus ticket for Translux in PE for my mother in law that comes from Port Shepstone on the 18 October2018 bus that leaving 08h20 from Port Shepstone to Port Elizabeth. The lady said I can't buy the ticket at a money market and must go to Translux offices near Greenacres in Ring rd. I went there and explaun to the guy that I want to buy a ticket for my mother in law from Port Shepstone to PE. He was very helpfull and tell me just to take a photo of the receipt and send it through to my mother in law. I did ut and this morning went she want to get on the bus the bus driver was very rude and told her that he want to see the ticket. She told that the receipt is in PE with us. He let her on the bua and said he want to see the ticket in PE. My sister in law said that the driver went on with his ruddness. I will be there tonight with the receipt and if he is rude to me so God help me. We were not wrong because we did what Translux custommer care told us to do and we did what the sales person told us at the PE Trunslux office. Can you please sort out this problem and give me feed back because I will not leave it there. I know the customer is not always right, but if the bus driver is rude to my family for things they do not know of there will be hell to play. Thanks.
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complaint #607 - Other Issues
We are traveling from Jhb to EL,the bus is freaking freezing and I asked the driver to switch off the air con and he replied very rude telling me that I am disturbing him.How is that? For what I know the customer is always right and I have a 2yr old child who will catch a flu and I'm the only one who pays for his medical bills.I don't understand how selfish some people can be.
Comment
complaint #601 - Customer Service Issues

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